Having trouble with Akoustik, or just have a question? You're in the right place. Most common issues are answered below, and a real person reads every message that comes through the contact email.
01Getting help
Check the questions below first, since they cover the most common things players ask about. If your issue isn't there, or the suggested fix doesn't work, reach out using the contact details at the bottom of this page and describe what happened, including your device and what you were doing when it occurred.
02Common questions
How do I keep my progress across devices?
Sign in with Google or Apple from Settings. This links your anonymous account to a real identity, so your high score and username carry over the next time you sign in on another device or reinstall the app. Premium is separate: it follows the Google Play or App Store account you bought it with, and is restored from the Premium screen, not by signing in.
How do I remove ads?
Purchase Premium, a one-time, non-consumable unlock available from the Premium screen. It removes the periodic interstitial ad and increases your daily replay allowance in every game mode.
I purchased Premium before but it's not showing on this device/after reinstalling. What do I do?
Use "Restore Purchases" from the Premium screen. This re-checks the Google Play or App Store account signed in on the device for a past purchase and re-applies it. Premium is tied to that store account, not to signing in with Google or Apple in the app, so use the same store account you bought it with. On Android it's usually restored automatically the next time you open the app.
The app says my Premium purchase was refunded and Premium access has ended. Why?
Premium access is removed when the purchase behind it is refunded. If you didn't request a refund, or you think this is a mistake, contact us using the details below with the approximate purchase date and the store account you used, and we'll look into it.
I'm signed out, but my account has Premium. Why won't Restore Purchases give it back?
Premium belongs to your signed-in account, not just the device. If you're signed out and tap "Restore Purchases," the app will tell you to sign back in instead of unlocking Premium on the signed-out session — this is intentional, so a purchase never ends up attached to the wrong account. Sign in with the same Google or Apple account you originally bought Premium with, from Settings, and it comes back automatically, along with your scores.
How do I get my name/score off the public leaderboard?
Turn off "Leaderboard visibility" in Settings. This immediately removes any existing entry and stops future ones from being submitted.
How do I delete my account and data?
Contact us using the details below and we'll remove your account data on request. See our Privacy Policy for exactly what's collected and stored.
Found a bug, or have an idea for the game? We'd genuinely like to hear it. Send it to the contact email below with as much detail as you can (device, what you did, what you expected to happen).
03Contact
For anything not covered above, reach out directly: